Privacy Policy
At Plomberie A. Craig, respecting your privacy is not a formality—it's an ethical requirement. This policy details how we handle the information you entrust to us.
Last updated: January 20, 2026
Effective date: January 20, 2026
Data we collect
- We only collect the information you choose to provide us—for example by filling out a quote request form, writing to us by email, or calling us directly.
- This data may include your name, phone number, email address, location (city or neighborhood), and a description of your plumbing needs (emergency, renovation, installation, etc.).
- When browsing our site, technologies such as cookies may also record certain anonymous information to improve performance and user experience.
Use of your data
- Your information is used exclusively to respond to your request: schedule an intervention, provide an accurate quote, or advise you on a solution suited to your situation.
- We never use them for automated advertising purposes or to feed commercial profiling systems.
- Aggregated and anonymized data may however be analyzed internally to improve our site structure, service clarity, or response speed.
Sharing with third parties
- Plomberie A. Craig does not sell, exchange, or rent your personal information to external companies.
- If technically necessary (e.g., secure hosting, management tools), we may call upon trusted subcontractors, but only under strict confidentiality agreements and strictly within the scope of executing our services.
- Disclosure might however occur if required by law, a judicial authority, or if necessary to protect our rights, security, or that of our customers.
Security of your information
- We apply technical and organizational security measures to prevent unauthorized access, loss, alteration, or disclosure of your data.
- Although no digital system is 100% impervious, we limit access to sensitive data to a restricted number of trained and responsible staff members.
- Our practices are regularly reviewed in light of technological and regulatory developments regarding privacy protection.
Cookies and tracking
- Our site uses light cookies to remember your preferences (such as language) and measure traffic through anonymous analytics tools.
- These files contain no personally identifiable information and do not allow tracking beyond our site.
- You can refuse or delete these cookies via your browser settings without compromising access to essential site features.
Your rights as a data subject
- Under Quebec and Canadian laws, you have the right to access, correct, limit, or request deletion of data we hold about you.
- You can also withdraw your consent at any time, subject to legal or contractual obligations already engaged.
- To exercise these rights, contact us directly—we treat each request seriously and within a reasonable timeframe.
Links to external sites
- Our site may occasionally include links to third-party platforms (social networks, directories, partners).
- These sites have their own privacy policies, independent of ours. We neither control nor endorse their practices regarding collection or use of data.
- We encourage you to review their legal notices before sharing any personal information.
Updates to this policy
- This policy may be modified periodically to reflect operational, legal, or technological changes.
- Any revised version will be published on this page with a clearly indicated update date.
- Continuing your interaction with our site after these changes take effect constitutes acceptance of the new version.
Contact our privacy officer
- For any questions, requests, or concerns regarding the protection of your data, please contact us directly:
- Email: plomberieacraig@gmail.com
- Phone: (438) 888-8476
- Address: St-Colomban, QC, J5K 1A5
Would you like to discuss your rights?
We take every request related to protecting your data seriously. Contact us directly—no question is insignificant.
Your rights, clearly explained
As a customer or visitor, you have concrete rights regarding personal data. Here's what this means in practice.
Access to your data
You can request to view all information we hold about you, in a readable and structured format.
Correction
If any information is incorrect or incomplete, you have the right to request immediate correction.
Erasure
Under certain legal conditions, you can request deletion of your data from our systems.
Active transparency
We clearly inform you of the purpose of each collection—never hidden collection or diverted processing.
A question about privacy?
Because trust is also built through transparency, we offer you a direct channel with our team for any questions related to your data.
Request clarification about your rights
Use this form for any request related to protecting your data. A member of Plomberie A. Craig will respond to you personally—no automation, no cross-selling, just honesty.
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